When you call Bill is the first person to always pick up and give a warm greeting. If not Bill, then another new coworker who is up to speed will assist you too. Mrs. Jennifer, the main Boss is friendly, understanding and gives you a lot of information as she is knowledgeable on any vehicle. This place is accessible for anyone and parking is abundant. I highly suggest making an appointment but if life happens then they accept walk-ins. The mechanics don't hide in the back like other shops, and they will hands on look at your damage if you have a collision, dent, etc. right there with you, and show your old parts they switched out to you. The times arent bad for spouses of service men/women but if you come by during lunch your visit can be fast and painless. Overall if you're stationed or live up near this friendly, inexpensive, facility, it is worth a visit.