5

My husband and I have taken all of our vehicles to Service Plus for 3+ years. It's often hard to find a shop you can trust when you are a military family and constantly moving, so knowing I can trust the quality of work Service Plus provides puts my mind at ease. Their customer service is top of the line and their team is excellent. I would recommend them any day. You'll be hard pressed to find a shop that cares more and takes better care of their neighboring military community.

5

I recently found myself 8 hours from home, with a sick car. I had made it up to nearby Ft Drum, but I had serious doubts about whether I would make it safely back home. With no knowledge of the area, I asked a clerk at a store what they would recommend and I was directed to Service Plus. The experience was an across-the-board positive one. I was greeted warmly; I settled into their comfortable waiting area while they test drove and examined the car, after which I was taken out to the bay and shown the source of my problem: my power steering pump and hose. They also pointed out some other areas to keep an eye on, but made it 100% clear that these were not urgent items and I could address them with my hometown shop at a later date. I was given a ride home, and the following day was picked up to collect my newly repaired car. And the cost was quite reasonable.Owner Jenn Hulbert and her crew made a stressful situation go very smoothly. Thank you!

5

I just had my truck serviced at Service Plus Automotive, absolutely one of the best. They were quick and thorough, and their prices are very reasonable. I will definitely take my truck back to them. The staff is great, and very friendly. I would recommend Service Plus Automotive to everyone.

5

Fantastic experience. My car was towed to this location by my insurance company, and I couldn't be happier for their choice. They kept great communication, were extremely polite and helpful, and ensured that I knew everything that was happening with my transmission and its status. They seemed genuinely concerned about controlling the costs to me, and had a number of options for payment so I could get the repairs I needed without financial stress. Can't say enough nice things about the place.

5

The team at Service Plus Automotive provide great service but more importantly--outstanding customer care! As a wife of a deployed soldier I can always rely on them no matter how minor or major the issue. I even walked in during the season's first snow to ask what kind of gas goes into our snow blower. I think I did the same thing before getting the gas for the lawn mower during the summer. I go to them for any service or repair that is not covered by our automotive warranties. They are knowledgeable, technically proficient, and always pleasant to deal with. Thank you all very much!!

5

Fantastic service. These people went out of their way to ensure that I was taken care of and informed. This included a walk through of every error found with my vehicle (they physically pointed everything out on the vehicle) and an easily understood explanation of what these parts do and how they can cause much worse issues later. My vehicle has seen a lot of miles from Texas to Washington to Kansas to New York. I have visited many Automotive Repair shops in my time with this vehicle and I can assure you that Service Plus Automotive is on the top tier of the business. They not only went out of their way to ensure that my vehicle was serviced and I was educated on its issues, they listed AND calculated rough estimates of price broken down by most important fixes to least important. They even drove me back to where I lived, without charging gas I might add, so I wouldn't have to sit in the shop all day. Oh, and they picked me back up when my vehicle was done being worked on. Also the bathroom within the customer center was very well kept.For the next few months I am in New York I will use Service Plus Automotive exclusively for any needs I have. I will also be recommending this place to every person I work with.

5

Your staff is what really makes the different. I have only had quality service done on my vehicle, the staff makes sure everything goes smoothly and I don't have any need to worry once my vehicle is left in your hands! Thanks a ton!

5

Love this place! I have been going to them since 2012. They have serviced my 1996 Jeep Cherokee, 2015 Jeep Cherokee (Trailhawk), 2004 Subaru WRX, and my 1970 Nova SS. Anytime I brought a vehicle in, my vehicle was always ready a day later. Great place and I recommend them to everyone I know.

Thank you Harrison. It has been our pleasure to assist you with all your vehicles. Thank you for sharing your classics with us!

- Service Plus of Black River Inc.
5

Very friendly and quick service. My son's car was towed in, checked and repaired within hours. If you need a new automotive service shop this is your place.

Thank you Trey. We work very hard to minimize the time we have vehicles for repairs. We look forward to seeing your son at his next service.Jennifer Hulbert, Owner

- Service Plus of Black River Inc.
5

If you are in need of an honest, reliable, and affordable mechanic, then look no further. Service Plus Auto has taken amazing care of us for the past 3 years. SPA has been completely trustworthy and fair with us when most other auto shops might have taken advantage. They have continually gone the extra mile and have been a pleasure to do business with. If you are new to Fort Drum, then don't waist your time in Watertown or anywhere else. Go straight to SPA.

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